Hence the phone calls Together with the timing are only for entertaining? I sat below ALL day waiting around, he eventually arrived at 4:30. He claimed he instructed Empire he might be listed here late afternoon making sure that indicates they have been lying to me.
August ten, 2018 at 12:45 pm I made use of Empire a number of a long time in the past with wonderful achievements in Texas. Nevertheless now Im over the east Coastline which continues to be a nightmare. My set up was delayed on a daily basis, not a problem. Once they did occur, they ripped up my outdated carpet, mounted padding, but whenever they went to setup new carpet, they understood it was harmed. They informed me they wouldnt be able to return with new carpet until future working day. All my furnature was mainly in my kitchen and eating space and there have been exposed spikes in the trim bars.
Spoke with some Woman who at the outset refused to offer assist and after that explained can pay for 50 % but after having Qualified plumbers test it out ground is WARPED, wet throughout so this leak has actually been happening a very long time.
We’re disappointed to listen to that your repair wasn't finished as scheduled. We understand your disappointment, and we’ll be in contact with you shortly to discuss a achievable resolution.
I purchased laminate flooring and hardwood for my stairs and hallway. My spouse and I took holiday vacation to have this installed. Was confident by salesman It might be done and how wonderful your service is. So, my husband And that i cleared every one of the weighty furniture out from the area, created preparations for our three canines for being outside of your home, cleaned almost everything in anticipation of our set up this Sat morning. Installers get to accommodate and now we've been so thrilled. That’s the END of our exhilaration. When they bring about in ipieces to confirm correct flooring, Every thing is incorrect!!! Hardwoods don’t match at all- stairs are a distinct color from flooring, transitions another coloration, one/four round One more colour.
Still It will be good to obtain Empire stand guiding their inadequate installation and unintelligible customer service
Thank you for generating us aware of your practical experience. We’re unhappy to listen to that there was a miscommunication about your account equilibrium, and we’d prefer to make this suitable.
Make sure you Make contact with us at customersupport@ empire-today.com with each your Call and purchase information and facts. We look ahead to Listening to from you.
I questioned him to review page nine, wherever it explicitly states Maryland Law. Your representative was particularly impolite and After i questioned to talk to his supervisor, he explained “he’s at lunch.” I asked for which the supervisor connect with me again, which he didn't. In superior religion, instead of thanks to any obligation, I arrived at out to numerous asbestos remediation corporations and was informed precisely the same thing: “VAT does NOT compromise the air high-quality in a home.” Also, there isn't a issue with publicity to it, as It is just a non-pliable materials. Especially, I spoke on the operator at Jenkins Environmental, Inc. He suggested me that getting a $four hundred.00 air high-quality inspection was not definitely worth the cost, as asbestos particles would only be in the air if I ground the tiles inside a blender, which I had not. Your company designed a suggestion to interchange the carpet in my property, which I accepted. The thought was my deposit. Your failure to complete the work according to the observation within your carpet installers, who presumably don't have any encounter in abatement of environmental hazardous components, constitutes an unjustifiable breach of that deal. Your manager’s final decision to guarantee me of a refund on my deposit and his failure to comply with via on his assure was fraudulent and I feel accomplished to forestall me from pursuing even further motion at that time. I have now asked on three independent events for my deposit to be refunded. When I was really much ready to get the job done with your organization right before my interactions with workers associates who deficiency customer service and interpersonal skills, I no more desire to take action. I am requesting a response to this message. I undoubtedly hope that a resolution might be achieved. Nevertheless, if it is necessary to terminate the short relationship, I'm requesting the ultimate time that my deposit be refunded. Thanks.
January 29, 2018 at 12:07 pm Hello, I would like to speak to the consultant who may have the authority higher than a customer service rep. We at first scheduled an install to sell our dwelling but decided to put the sale off until Could Once i termed to reschedule the apt the CSR told me he could only guide out six months but then at that time we could then reschedule for my predicted date of April, as well as advising me to keep my deposit available. Never the moment did he say he won't be capable to push my install right until April. He then booked an put in day as significantly out as his agenda would permit and really told me he would deal with cancelling and rescheduling it after the apt in Jan arrives up.
July 19, 2018 at 5:43 pm I feel I am just obtaining the run around by empire today and that you've got no intention of correcting the condition your installers didn't do properly. The situation is always that I had vinyl set up at my foyer as well as carpet which was connected to this it is possible to truly feel the carpet tacks and they harm your ft. I was explained to which they have been sending about an individual today at ten:30, I waited all day and did not listen to from them so I identified as back again and was advised he attempted to get in contact with me but need to have had the wrong number, the number of my phone empire today gave them?
Following two hrs of waiting I informed the installer to depart. Soon following that, the salesman calls and then proceeds to argue with me.
September 9, 2018 at ten:ten pm So this is now September and I've yet to discover a resolution. All method of communication on Empire’s element is stopped. In fact, I've now obtained a threatening letter from you. You reply to each of the complaints you obtain having a generic “we realize”, “ we acquire these matters pretty critically” or “we’re wanting into it”.
July ten, 2018 at 10:thirteen am Alright, That is gonna be a lengthy article, but it’s definitely a warning to any person else who may think about using Empire Today to do your floors. TL;DR: DON’T! We made a decision to get Kora’s area carpeted downstairs, and a runner alongside the ground from your stairs to her room. We also made a decision to get the kitchen and back hallway finished in a very laminate. The appointments had been booked for that Friday for your carpet, and Monday with the floors. Friday, the carpet guys arrived they usually didn’t provide adequate carpet to finish the job. That they had to reschedule to come back Monday. Good, not that significant a offer. Monday rolls all-around. The kitchen area floor guy was supposed to be in this article between like ten-eleven or a little something. By 2PM, nonetheless no person experienced showed up. We referred to as and ended up advised they need to be running late. Lastly at 3 he exhibits up. He asks me for payment when I experienced now paid out, and he wouldn’t trust me or even the code I gave him. Just after Yet another hour of him outdoors about the phone Along with the office folks, he comes again in and suggests “All right, I assume you compensated.”. The person starts off working, whilst his son is there to… assistance? He just kind of stood about and watched his dad function. This dude was listed here until 10pm and he didn’t even get more than two feet into my kitchen. Have in mind, this full time all my cats have needed to be locked up in the bedroom, and my fridge and gas stove were disconnected simply because I used to be explained to they had to be for the floor man to have the ability to transfer matters. The following day, he said he can be in this article first thing each morning, 9am! He didn’t display up till about 1pm. He was in this article once again until eventually 10pm, with another son. Yet again, he didn’t end much more than a couple toes in that period of time. This is empiretoday.com reviews a 200 square foot House, incredibly tiny for the level of perform being carried out. Yet again, he needs to return Yet another working day. He reveals up once more about 10am the following day, with both his sons now and his daughter. He was right here right up until 11pm and STILL didn’t end. His Young children were out and in of the home, just viewing him, sitting on their phones, probably not carrying out anything at all. His wife arrived a pair periods, out and in, observing him work. There have been a couple occasions wherever all 3 of his young children, him, and his spouse were just in my kitchen area, watching him get the job done painfully gradual.